Terms of Service

These Terms of Service (the "Terms") are a binding agreement between you and Fuzail Khan, a sole proprietor based in Toronto, Ontario, Canada and operator of the Dokven service ("the Operator", "we", "us", or "our"), and govern your access to and use of Dokven, the Dokvenwebsites, applications, APIs, and related services (together, the "Service").

By creating an account, clicking to accept, or using the Service, you agree to these Terms, to the Acceptable Use Policy, the Privacy Policy, the Refund & Billing Policy, the Cookie Policy, and the Disclaimer, each of which is incorporated into these Terms by reference. If you do not agree, do not use the Service.

You must be at least the age of majority in your place of residence, and at least 18 years old, to create an account. The Service is not directed to children. If you use the Service on behalf of a company or other organization, you represent that you have authority to bind that entity, and "you" refers to that entity.

Dokven is an AI-assisted website quality-assurance toolbox. It runs real-browser and automated checks that you initiate against a web address, API, or system you choose. This includes Journey Studio (end-to-end user-journey runs with self-healing selectors and video reports) and standalone audits such as API testing, SEO, security headers, performance, accessibility, copy, responsive, and tag and event auditing.

You agree to:

• provide accurate, current, and complete information and keep it up to date;
• keep your credentials and API keys confidential and not share your account;
• be responsible for all activity that occurs under your account or API keys; and
• notify us promptly at support@dokven.com if you suspect unauthorized use of your account.

Accounts are for a single human or a single authorized entity. We may refuse, suspend, or reclaim accounts that violate these Terms or applicable law.

The Service lets you direct tests at a web address, domain, endpoint, API, or system of your choosing (each, a Target). You alone choose the Targets. This clause is a core condition of your right to use the Service.

We may, but are not obligated to, require domain-ownership verification or proof of authorization before permitting certain tests, and we may rate-limit, decline, suspend, or terminate activity that we reasonably believe is unauthorized or harmful. The full list of prohibited activities is in the Acceptable Use Policy.

Your use of the Service is governed by the Acceptable Use Policy, which is part of these Terms. Among other things, you must not use the Service to test any Target you do not own or lack written authorization to test, to attempt unauthorized access, to cause denial of service or excessive load, or for any unlawful, infringing, or harmful purpose. A breach of the Acceptable Use Policy is a breach of these Terms.

"Customer Content" means the data you submit to or generate through the Service, including Target URLs, journey definitions and scripts, API specifications and requests, test configurations, and the reports, screenshots, recordings, and artifacts produced by your runs.

• You retain ownership of your Customer Content. You grant the Operator a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and create artifacts from your Customer Content solely to operate, secure, and provide the Service to you and, where applicable, to comply with law.
• You are responsible for your Customer Content and for ensuring you have the rights to submit it and to have it processed by us and our sub-processors (listed at Sub-processors).
• We may generate and use aggregated, de-identified, or anonymized data derived from use of the Service to operate, secure, analyze, and improve the Service, provided such data does not identify you or any individual.
• Secrets and login credentials are never stored in saved drafts. The only encrypted credential store is used, at your option, for scheduled runs, as described in the Privacy Policy and Security page.

The Service is metered in tokens. A free tier provides a one-time grant of 75 tokens that do not expire; paid plans (Pro at $49 USD per month and Business at $99 USD per month) include a monthly token allowance that refreshes each billing period and does not carry over; token top-ups (600 tokens for $19 USD) and the free grant never expire. Enterprise is custom. Current pricing and what each run costs are shown in the app before you spend.

Subscriptions renew automatically until cancelled, and pricing, taxes, refunds, cancellation, auto-renewal, and payment-authorization terms are set out in full in the Refund & Billing Policy, which is part of these Terms. We may change prices or plan features on a going-forward basis with reasonable advance notice; changes do not affect a period you have already paid for.

The Service, including its software, models, designs, text, and trademarks, is owned by the Operator or its licensors and is protected by intellectual-property laws. Except for the rights expressly granted to you, no rights are transferred. You may not copy, modify, reverse-engineer, resell, or create derivative works from the Service except as permitted by law or by us in writing.

If you send us suggestions or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use it without restriction or obligation to you.

Some jurisdictions, including under Ontario's consumer-protection legislation, do not allow certain limitations or exclusions of liability for consumers. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under the law that applies to you, including liability for fraud, gross negligence, or death or personal injury caused by negligence. Where such limits cannot be applied, our liability is limited to the minimum permitted by that law.

You may stop using the Service and close your account at any time. We may suspend or terminate your access, immediately and without notice, if we reasonably believe you have violated these Terms or the Acceptable Use Policy, if your use poses a legal, security, or third-party-liability risk, if required by law, or to protect the Service or other users.

We may cooperate with law enforcement and other authorities and respond to lawful requests. On termination, your right to use the Service ends; sections that by their nature should survive (including Customer Content licenses for already-processed data, intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution) survive.

We may modify the Service and these Terms from time to time. For material changes to these Terms we will update the "Last updated" date and version above and, where appropriate, give notice (for example by email or in-app notice). Changes take effect when posted unless stated otherwise, and your continued use of the Service after changes take effect constitutes acceptance. If you do not agree to a change, stop using the Service before it takes effect.

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-laws rules. Subject to the arbitration provisions below, the exclusive venue for disputes is the courts located in Toronto, Ontario, Canada. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Informal resolution first

Before starting a formal proceeding, you agree to contact us at support@dokven.com and attempt in good faith to resolve the dispute informally for at least 30 days.

Binding individual arbitration and class-action waiver

• Entire agreement. These Terms and the policies incorporated by reference are the entire agreement between you and us regarding the Service.
• Severability. If any provision is found unenforceable, the rest remains in effect and the provision is modified to the minimum extent needed to make it enforceable.
• No waiver. Our failure to enforce a provision is not a waiver of it.
• Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.
• Notices. We may give notice by email or in-app posting. Legal notices to us go to support@dokven.com.

Fuzail Khan, a sole proprietor based in Toronto, Ontario, Canada and operator of the Dokven service. For questions about these Terms, contact support@dokven.com. General support is available at support@dokven.com.